Resume

Stanley Smith

stanleysmith741@gmail.com

Objective

Seeking a high position as a credit collections representative with a thriving business to display the art of collecting .

Work Experience

Meri Med , Lombard, Il USA Medical collections

08/2017 – 10/2018

Great knowledge of HIPAA and FDCPA rules and regulations.
Received inbound calls and made outbound calls to prospective customers
Processed credit card payments, responded to inquiries, and resolved issues
Utilized strong abilities in negotiations and up selling techniques to increase overall company sales
Completed reports and call logs while providing email support
Efficiently entered data and transferred files based on customer information

Enova International, Chicago, Il USA collections representative

08/2006 – 01/2016

Handled inbound and outbound calls with the objective of collecting delinquent accounts.
Served as a bilingual collections representative for private retail, Tax masters and auto in all 50 states and US territories.
Researched, analyzed, and settled all customer billing disputes.
Developed new processes to reduce aged accounts from up to 120 to 0 days.
Negotiated settlements and established promise to pay.
Performed skip tracing and updated customer information in the data system.
Achieved recovery of 80% of bad accounts.
Classified overdue accounts for efficient collections.
Adapted to changes at work (products, services, policies).
Handled up to four hundred and fifty accounts a day.
Mastered the FDCPA AND HIPAA RULES.

Education

Illinois Media School   Chicago, IL USA  Media  Certification	2019
OLive-Harvey  College  Chicago, IL USA  Accounting, GPA: 3.5	1990 – 1991

Skills

Outstanding problem solving ability and customer service skills.
Excellent attention to details and superb follow up skills
Basic mathematical skills.
Ability to work efficiently with time private information. 
Associates degree or equivalent work experience.
Has mastered the Columbia ultimate business system. CUBS.

Has taken word and excel classes and is expert in both.